Support
Something broken, or something you wish Kauntor did? Here’s how to reach us — and a few things you can fix in a few taps.
Report a problem
- Open Kauntor and go to the Profile tab.
- Tap the ☰ menu icon at the top right.
- Tap About, then Send Feedback.
- Describe what happened and tap Send Feedback.
It helps to include your app version — you’ll find it at the bottom of that same About screen — and what you were doing when it went wrong.
Feature requests
Join the Kauntor Discord for feature requests, general questions and release news. It’s the fastest way to reach us and to hear what’s coming.
Fix it yourself
Premium didn’t come back after reinstalling: Profile tab → ☰ → Subscription → Restore Purchases. Same place to redeem a promo code or manage your plan.
Can’t save new videos: Profile tab → ☰ → Usage & Limits shows how much video storage you’ve used, broken down by exercise. On iPhone, tap Manage Videos to clear space; on Android, work through Storage by Exercise, or turn on “Ask to delete old videos when limit is reached” so it handles itself.
AI meal estimates stopped working: Check AI usage on the same Usage & Limits screen. The monthly allowance resets at the start of each month.
A device stopped syncing: Profile tab → ☰ → Connect Devices (Connected Devices on Android) to reconnect Garmin or Suunto. Tokens occasionally expire and need re-authorizing. Health data reconnects there too — Apple Health on iPhone, Health Connect on Android.
The app is asking you to update: Updating is worth doing before anything else — most reports we get are already fixed in the current release.
Learning the features
Kauntor has guides built in. Tap the question-mark icon in any VBT section for the full velocity-based training guide, or in the photo section of a meal for the macro tracking guide.
Reporting content
To report a photo, video or another member, use Report in the action menu on that item rather than the feedback form — it routes to moderation instead of the bug queue.
Contact
Email: support@kauntor.com